Data Privacy Consent & Privacy Policy
Who we are
Technical Link Service ("TLS", "we", "us") is a telecommunications service provider in the Kingdom of Saudi Arabia. This policy explains what personal data we collect when you place an order with us, how we collect and use it, with whom it may be shared, how long it is retained, and your rights under the Saudi Personal Data Protection Law (“PDPL”).
What we collect
We may collect the following personal data:
- Contact details: full name, phone number and email address.
- Identification details: National ID or Iqama number, where required for registration, identity verification, service provision or regulatory compliance.
- Order and service details: requested service, service address and location, including map coordinates where required.
- Technical data: IP address, device or browser information and cookies when you use our website.
- Communications: information you provide when contacting TLS regarding your order, service or inquiry.
How we collect your data
We collect personal data:
- Directly from you when you complete an order form, communicate with TLS or request a service;
- Automatically when you use our website, including through necessary cookies and similar technologies; and
- From other lawful sources, such as your authorized representative or a service partner, where applicable.
Why we collect and use it
We collect and process your data:
- To create, process and fulfil your order and deliver or install the requested service;
- To verify your identity and service eligibility, where required;
- To contact you about your order, provide customer support or respond to your inquiries;
- To operate, secure and improve our website and services; and
- To meet our legal and regulatory obligations, including applicable requirements of the Communications, Space & Technology Commission (“CST”) and other competent authorities.
Legal basis for processing
Depending on the relevant processing activity, TLS processes your personal data:
- To take steps at your request before entering into an agreement and to perform the agreement relating to your order or service;
- To comply with applicable legal and regulatory requirements;
- Based on TLS’s legitimate interests, where permitted under the PDPL and where your rights and interests are not adversely affected; or
- Based on your consent, where consent is legally required, including for certain optional purposes.
Where processing is based on your consent, you may withdraw your consent at any time by contacting us using the details below. Withdrawal will not affect processing already carried out lawfully before withdrawal. TLS may continue processing where another lawful basis or legal retention obligation applies.
Required information
Certain information is required to verify your identity, process your order and provide the requested service. If you do not provide it, TLS may be unable to process or fulfil your order.
Sharing your data
TLS do not sell your personal data. Where necessary, we may share it with:
- Government and regulatory authorities, including CST, where legally required; and
- Trusted service providers and partners involved in processing or fulfilling your order.
Such parties must handle the data securely and only for the permitted purposes.
Storage and retention
TLS protects your personal data using appropriate security measures. Your data will be retained only for as long as necessary to provide the service or satisfy applicable legal and regulatory requirements, after which it will be securely destroyed.
Where personal data is transferred outside Saudi Arabia, TLS will comply with applicable PDPL transfer requirements.
Your rights
Subject to the PDPL, you may request access to, a copy of, correction of, or destruction of your personal data. You may also withdraw your consent where processing is based on consent.
Contact us
For any privacy request or complaint, reach us at:
- Email: support@tls.sa
- Phone: 8005000360
- Website: www.tls.sa
If you are not satisfied with our response, you may submit a complaint to the Saudi Data & AI Authority (SDAIA).
Updates
We may update this policy from time to time. The latest version will be available at www.tls.sa/privacy-policy